ptkpk's Privacy Policy

Introduction & Purpose

ptkpk is a trusted online betting and casino platform serving users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information.

We believe your privacy is a fundamental right. That is why information you provide when registering, logging in, or using any service on ptkpk is handled with the utmost care. The goal of this policy is to give you complete transparency about our data practices.

This policy applies to all pages, services, mobile browser experiences on the ptkpk.lat website, and all channels through which you contact us. Please read it carefully, and if you have any questions, reach out to our support team.

What Information We Collect

ptkpk may collect information in several ways. Below is a description of the types of information we collect:

2.1 Information You Provide

When you create an account, log in, or fill out any form on ptkpk, we may receive the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address (if verification is required)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
• Identity document information (national ID card or passport — for verification purposes where required)

2.2 Automatically Collected Information

When you use the site, our servers automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Which pages you visited and how long you stayed
• Referral source (where you came from before visiting the site)
• Login time and session information

2.3 Transaction Information

We retain records of your deposits, withdrawals, and betting activity. This information is used for account verification, dispute resolution, and financial security.

Purpose of Using Your Information

ptkpk uses collected information only for legitimate and specific purposes. We never use your information unnecessarily. Our purposes for using information are described below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To run betting, gaming, and payment services smoothly.
• Age Verification: To confirm that you are 21 years of age or older.
• Security & Fraud Prevention: To prevent unauthorized access and fraudulent activity.
• Customer Support: To resolve your complaints and questions.
• Service Improvement: To use analytical data to improve the platform experience.
• Legal Obligations: To comply with applicable laws and regulations.
• Bonuses & Promotions: To send bonus offers based on your eligibility (you can opt out of this).

We never sell your information to third parties for marketing purposes without your consent.

Information Sharing & Disclosure

ptkpk does not share your personal information with third parties except in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers — such as payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), software suppliers, and cloud hosting providers. These organizations receive only the information necessary for their specific work and may not use it for any other purpose.

4.2 Legal Obligations

We may be required to provide information to law enforcement agencies when compelled by a court order, government directive, or applicable law.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, the new owner will be required to follow the same terms of this privacy policy.

4.4 With Your Consent

Outside of the cases above, we will always obtain your explicit consent before sharing information with any other third party.

Cookies & Tracking Technologies

The ptkpk website uses cookies and similar technologies. Cookies are small text files that your browser stores at the site's direction. They help improve the site's functionality and remember your preferences.

5.1 Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and for security-related functions. The site cannot work properly without these.
• Functional Cookies: Remember your language preference, theme setting, and other preferences.
• Analytical Cookies: Help us understand which parts of the site are used most, which is useful for improving our services.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Keep in mind that disabling essential cookies may cause some important site functions to not work properly.

Data Retention Period

ptkpk retains your personal information only for as long as necessary. The retention period depends on the following factors:

• How long your account remains active
• Legal or regulatory obligations (such as records of financial transactions)
• Dispute resolution requirements
• Fraud prevention needs

Even after an account is closed, some information may be retained for a specified period due to legal requirements. Once that period ends, the information is securely deleted or converted into a form that cannot be used to identify anyone.

Your Rights

As a ptkpk user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Most information can be changed directly from the profile section after logging into your account.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact our support team. We will respond to your request within a reasonable time.

Third-Party Links

The ptkpk platform may sometimes contain references to third-party sites. These sites have their own privacy policies and are beyond our control. We recommend reading their own privacy policy before visiting any third-party site.

Gameplay data may be sent to servers of game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, or Ezugi. This data is used solely to operate the games and is governed by the respective providers' own policies.

Protection of Minors

ptkpk's services are for people aged 21 and above only. We do not intentionally collect any information from minors.

We have age verification measures in place at registration, and if we learn that any user is a minor, their account is immediately closed and all associated information is deleted.

If you believe a minor is using ptkpk, please contact us. We will take prompt action.

Policy Changes

ptkpk may update this privacy policy from time to time. If changes occur, we will notify you in the following ways:

• A notice will be published on the site's homepage or privacy policy page
• For significant changes, you will be informed via email or in-app notification
• The date of the change will be updated at the top of the policy

If you continue using the site after a policy change, you are considered to have agreed to the new policy. We therefore recommend reviewing this page periodically.

Security Measures

ptkpk uses industry-standard security measures to protect your personal information:

11.1 Encryption

The site uses SSL (Secure Socket Layer) encryption, which ensures that all data exchanged between you and our servers remains encrypted. You can confirm this by looking for "https://" and the padlock icon in your browser's address bar.

11.2 Access Controls

Your personal information can only be accessed by authorized staff, and only to the extent required for their work. All access is logged and reviewed regularly.

11.3 Security Reviews

We regularly review our systems and processes to ensure protection against emerging threats.

11.4 Security Breaches

In the event of a security breach, ptkpk will promptly notify affected users and take the necessary corrective action.

Please keep in mind that it is not possible to make data transmission over the internet completely secure. Stay cautious about keeping your account password private and avoiding logging in from unfamiliar devices.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support is available from any page on the site
• Language: Support is available in both Bengali and English

We are committed to protecting your privacy and will work to resolve all your requests as quickly and effectively as possible.